As a Service Coordinator at ArchiXL, you contribute to ensuring that our products and services, which are used by national clients and carry significant national responsibility, continue to function optimally. You also serve as the bridge between our customers and the development team.
At ArchiXL, as the name suggests, we focus on Architecture in various forms. This includes enterprise architecture, information architecture, technical architecture, and especially data architecture. The general principle is to connect our clients in the areas of semantics, information models, (meta)data within the dynamic field of the Dutch government and its implementing organizations, which are constantly evolving.
As you understand, ensuring the reliable meaning of data has become essential in the world we live and work in. We make a special contribution in this regard and are seen as experts in our customer base.
By always keeping up with the latest technological innovations with a central focus on open-source approaches, we can offer a well-balanced service package to our clients. This service package focuses on unlocking semantic concept frameworks, reference architectures (NORA, WILMA, PETRA, and GEMMA), including their implementation through a semantic wiki environment using linked data standards. This technique can also be found in the global Wikipedia platform.
With our small team of professionals, the ArchiXL team forms a close-knit group where genuine attention is given to everyone. Despite being an organization that is constantly evolving, we collectively take steps to become the leading service provider in our domain. The connectedness of our employees ensures that we support and motivate each other to become a little better every day.
If you are seeking innovation and challenge, then this job is meant for you. This position at ArchiXL is specifically for an enthusiastic Service Coordinator who can effectively incorporate customer perspectives into the internal drive for innovative development. Developers, in their pursuit of perfection, may sometimes overlook the importance of continuity, predictability, and stability. This is where you, as a Service Coordinator, come into play, acting as the filter between the customer and the developers.
You will be responsible for communicating disruptions, releases, and service management to customers. You will serve as the daily point of contact for both the customer and the development team.
Within established procedures and contractual agreements with our customers, you will exercise your own judgment in coordinating the planning and sequence of work to be performed. This includes determining priorities for resolving issues based on contractual agreements, the nature of the issue, customer relationships, and so on. You will monitor the execution, follow-up, and quality of incidents handled by the development team, striving to improve a little bit each day with the team. If you want to make a difference every day and engage in varied work, then we are looking for you!
Every day, we must make a difference to perform at our best level for our clients. We expect this from all our employees, including you as a Service Coordinator. To make a difference in your work, collaboration and clear communication are essential. In addition:
Are you the person who no longer settles for an ordinary job with an ordinary employer? Simply apply directly to this job vacancy for Service Coordinator. ArchiXL operates nationally, but the vacancy is for our office in Amersfoort.
Still have questions? Would you like to have a coffee with one of our colleagues or apply directly? Get in touch with us!