New people spend months finding things out
They rely on whoever happens to be around, and on documents that nobody knows are still correct.
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Something is changing in the organisation, and the knowledge is walking out the door
A merger, a reorganisation, or simply three people retiring. What they knew about processes, systems and old agreements is written down nowhere. And you only notice when you need it.
What’s Coming Your Way
Three Things You’ll Need to Address
Two organisations don’t speak the same language
In a merger, it turns out that the same term means something different on each side. This comes to light at the first integration.
Nobody knows exactly which systems exist
Which applications are running, who owns them, when the contract ends. That list lives in four spreadsheets.
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Record what would otherwise disappear
We bring two languages together
In a merger, we record what each concept meant on both sides and where you end up. Without that, things keep going wrong for years with every exchange.
We turn knowledge in people’s heads into knowledge you can find
Processes, systems, roles and agreements in one place, linked to each other. Colleagues maintain it themselves, and you can always see who changed what.
What happens when that one colleague leaves?
Tell us what’s going on, and we will look at where you should start recording.
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Arnhemse Bovenweg 140
3708 AH Zeist
Nederland
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